FREQUENTLY ASKED QUESTIONS
How long have you been in business?
We were established in 1981.
How many employees do you have?
We have 26 full time employees. We are big enough to handle any project, yet small enough to give you the personalized attention you deserve.
Do you offer any type of warranty?
How is my order shipped?
We ship in sturdy plywood crates that are stapled, glued and banded. Crates are available with a plastic vapor barrier liner if needed. We make all the shipping arrangements on your behalf and our freight companies pass our large discount on to you. We ship all over the United States including Hawaii. We can also ship to Canada. You may also pick up your order at our plant.
Will I have to pay sales tax?
No, since the point of sale is in Montana and Montana does not have sales tax.
Will my door be solid wood?
Yes, unlike many companies who use alternative core wood, we pride ourselves in using the solid wood species you would expect from a truly custom door company.
I want my door made out of a wood specie not seen on your site. Is that possible?
Yes. As long as the wood specie you want is available and we are confident the wood is suitable for the design and has qualities that we can stand behind.
Will my door come pre-hung?
Your door and jamb will be pre-hung and pre-machined for your hinges and lockset. However, our jambs will be shipped in knock down form for ease in transport. Please see our construction detail pages for more information.
Will my door come pre-finished?
Doors that are picked up at our plant are available pre-finished. We do not pre-finish doors that are crated and shipped.
I want my trim to match my doors. Do you do that?
Yes, we offer trim packs in a variety of styles. Please call to discuss your options.
I want my door to be 10’0” tall. Can you do that?
Yes. Because every door is made to order we are able to build custom designs and sizes at any time. Please call us to discuss and take advantage of our computerized design service. If you have seen a door you like and it is not on our website, most likely we can duplicate it.
I don’t quite see what I want, do you have other pictures?
Yes! We have hundreds of other photos available form many projects over the years. Also, we do custom work so we can probably build what you want. Just call us to discuss.
Can you carve a moose on my door?
Yes. We have several local artists we work who can do carving, stained glass, etched glass, and bronze inserts. Visit “our artists” for more information.
Is there a distributor in my area?
Possibly. Please call us and tell us where you live. We may be able to direct you to someone locally. Additionally, we may be able to direct you to a homeowner or contractor in your area for references.
I need my doors right away. What is your lead time?
Generally our lead time for doors is 3-8 weeks but that can vary in either direction. Please call for our current status.
What are your payment terms?
All orders require a 50% deposit at the time of order and the balance due upon completion prior to shipment or pick up. We can also make other arrangements with our repeat contractors.
How can I qualify for a discount?
We offer a variety of discount programs depending on the situation.
I would like to visit your plant. Are you easy to get to?
Yes. We are located 45 miles south of the Missoula International Airport. Additionally, we have a small local airport in Hamilton only 2 miles away. Also see our contact us page.